Cancellation policy

General Order Cancellations
If you wish to cancel your order before it has been fulfilled, please contact us as soon as possible using the Contact page. If the order hasn't been shipped we will cancel this for you and issue a refund. If the items have been shipped, you will need to request a return in the normal way once the items arrive with you.

 

Other order types

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select or the one which was available at the time of purchase.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect payment at the time of order and ship out the item by the date or timescale specified on the product page. 
If the order has been fulfilled, then you can't cancel the order, but you can request a return once the item has been delivered to you. See our returns policy for more details on returns and refunds.